Q:Why pay for Crime Blocker when Lightcatch is free?A: Most homeowners aren’t able to get the full value from Lightcatch because their home security does not alert them effectively. For example, 80% of homeowners create alerts over 1 hour after the event. This time delay is far too late to get the best results. Crime Blocker is designed to stop this from happening by helping ensure a property owner can create an alert right at the time of the event. Crime Blocker is also designed to create alerts before a crime happens, right at the time someone starts trespassing.
Users of Lightcatch do not have good video that is useful to see the crime and or the items stolen over 99% of the time. IT isn’t just Lightcatch, we see these same failures to be able to communicate clearly with video happen with crime reports in the news media and on social media. Yet our data showed clearly that the few people that do have security systems that can record an event clearly get over 500% better results. We also knew the costs to get security camera technology that worked this well was fairly low cost. By helping property owners solve the issue of not having good security camera footage Crime Blocker is doing something that Lightcatch can not do.
Crime Blocker then ensures a police level quality communication of the facts and what is needed are communicated with every alert. This clear alert quality is something that 95% of property owners are not doing effectively..
Our Police Advisory Board member provided the Lightcatch Operations team the process on how to get an alert up to police level quality. When we started implementing this training the theft recovery rate increased in Central Alberta from 40% in May 2020 to over 80% success in October 2020. We were so convinced this was needed we then performed the same steps for 3 Cities and 10 Counties the next year for every single alert that came in for free. The recovery rate in those regions averaged 50% for stolen items while the recovery rate in other areas stayed below 25%. So Crime Blocker ensures everyone gets a service that works twice as effectively as the average Lightcatch user. As soon as the property owner presses the send button to share the clip they want on Lightcatch the entire process is done automatically for them.
Finally, as a Crime Blocker customer, the Lightcatch Operations team will review every single update the community provides and will improve it just as they make the original alert police level quality. We then communicate with the creator and update the police with the information provided. These are steps a free Lightcatch user can do on their own but Crime Blocker customers have it done for them.
Since not everyone owns property not everyone needs Crime Blocker.
Q: I have security already, why should we buy this plan?A: Assuming you already have every single step we would recommend in the Crime Blocker Blueprint taken care of your risk profile is still much higher than a Crime Blocker customer.
Most crimes take under 10 minutes. This means that in over 90+% of crimes the police can not make an arrest while the suspect is on the property. Therefore, even with a perfect security system there is still a really big problem in trying to catch a suspect, arrest them and to have those charges stick.
Since 911 services can not forward pictures or video the police will also need to find the suspect without a clear image of what to look for.
The Crime Blocker service gives a property owner the ability to send a video clip in under 5 seconds. The entire community nearby is then alerted with clear video, a clear location, a good description of the event and certainty that the police are involved. All of these details increase the effectiveness of Lightcatch significantly. In the case of thefts we see most victims online get a 5-20% success rate. Crime Blocker customers can get as a high as 80% success rates from theft while creating much more effective deterrence.
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When we find a security system that does actually line up with the Crime Blocker Blueprint it is like finding a white grizzly bear in the wild. White grizzly bears exist but they aren’t seen very often. This is similar to finding a home security system that has all the steps in place to effectively prevent and stop crime. They aren't expensive, but the steps are very rare.)
Q: What about my privacy or unauthorized access to my cameras?A: There is never any access to your security cameras or alarm systems via Lightcatch or by Lightcatch staff. Your privacy and security camera systems are under your control and are private to you at all times.
We use no API connections or administrator access of any sort to your security company. There is a very secure wall between your information and any part of the Crime Blocker service. The only security camera clip our team will ever see is the one someone who has access to your security camera mobile app sends Lightcatch via email.
Q: Who is this for?A: Crime Blocker is for residential homeowners. For Crime Blocker at commercial locations or for the Community Crime Shield program for Municipalities contact Lightcatch.
Q: What if my internet service quality is poor?A: In many areas where there is no reliable wireless, cellular, cable, fibre or satellite coverage there may still be a practical options. In our experience, poor internet coverage is much less of a barrier than people expect it to be. As Lightcatch most often partners with local providers who know the best local options we can work with them to overcome this obstacle.
Since our services have a money back guarantee there is little risk except your time if sufficient internet service is not available.
Q:How can you contact the police for me?
A: Our experience in frequently contacting police departments, our training to describe information with police level quality and our ability to often provide data before a crime has even finished unfolding make conversations with police and 911 departments very effective.
By the property owner getting an alert from their monitoring company, and then forwarding the security clip to Lightcatch we now know the same information as property owners do. This includes, the time, the location, a description of the suspects, evidence of a crime, and more. We also have communication channels established with the homeowners.
Security companies that offer 24/7 alarm services have contacted police on behalf of their customers for years. This type of service is less common today as property owners often don’t want someone they don’t know accessing their security cameras. The Crime Blocker service offers the best of both approaches. We can contact the police on the customer’s behalf while ensuring 100% no access to a homeowner’s security cameras.
Q: What happens after I purchase this?A: The Crime Blocker System requires a lot of work to put in place. Almost all of that work will be done by us. We will need your input at points along the way, when it is really needed.
Once you have signed up there is a 7 step setup process. You will receive regular weekly emails where the project is standing until the project is completed.
Q: How long is the setup?A: The length of the project can vary widely. Factors like the size and complexity of the property, a property owner’s familiarity with security system technology, mobile phones, and how quickly supplies are available. Some of our shortest projects take under 2 weeks. Some of the longer ones on rural properties can take months.
Q: Is there a refund policy or guarantee?A: We don't have a guarantee... we have TWO! That's right. We are guaranteeing your order 2X so you can know for certainty this is the RIGHT move to make, today!
We back your safety with our No-Risk Guarantee. If you have even ONE property insurance claim while enrolled in the Crime Blocker service and you want your money back we will refund 100% of your purchase price or give the next 12 months service for free.
We offer a 100% money back guarantee. If you are not satisfied for any reason with the service Lightcatch delivers in this plan and you want to cancel, we will refund 100% of Crime Blocker first year setup price paid to date. Simply contact customer service at help@lightcatch.net and we’ll return 100% of your money, no questions asked. It’s that simple.